Full-Time (W2 Employee)
About this Role
THEHAUSS is seeking a warm, professional, and highly organized Customer Relations Specialist to serve as the first point of contact for our clients and partners. This full-time role is perfect for someone who loves people, values clarity, and enjoys being at the heart of a creative business.
You’ll help manage client communication, follow up on inquiries, support design service onboarding, and ensure our clients always feel heard, supported, and guided throughout their journey with THEHAUSS.
Ideal Personality
Friendly, calm, and genuinely helpful
Emotionally intelligent and client-centered
Detail-oriented and reliable under pressure
Clear communicator with professional tone and warmth
Enjoys problem-solving and making clients feel valued
Why Join Us?
At THEHAUSS, our clients are not just customers — they’re collaborators. We take pride in providing a personal, elegant, and supportive experience from first contact to final delivery. As our Customer Relations Specialist, you’ll help ensure that every interaction reflects our values of care, quality, and creativity — and be part of a team that truly values your presence.
Key Responsibilities
Respond to client inquiries via phone, email, and chat in a timely and professional manner
Maintain client relationship records and track project status in our system
Assist with appointment scheduling, follow-ups, and service onboarding
Provide clear communication regarding services, processes, and expectations
Work closely with the design and sales team to ensure smooth client handoffs
Resolve issues with empathy, accountability, and a solution-focused mindset
Support client review requests, referral programs, and testimonials
Help coordinate client satisfaction surveys and implement feedback
Compensation
Salary Range: $40,000–$48,000 per year
Paid time off, holidays, and wellness days
Performance-based bonuses and growth opportunities
Access to internal training and creative industry tools
Licensing & Requirements
No formal license required
Must sign Independent Contractor Agreement and Non-Disclosure Agreement (NDA)
Must be legally eligible to work in the U.S. or designated country (for global contractor roles)
Reliable internet connection and personal laptop/computer required
Must be able to maintain professionalism and confidentiality in all communications
Workspace
On-Site
2+ years experience in customer service, client relations, or administrative support
Excellent verbal and written communication skills
Familiarity with CRM platforms, Google Workspace, and basic office tools
Experience in design, hospitality, or boutique service industries is a plus
Based in Raleigh, NC with availability for in-office and virtual support